Correction & replacement

We do our best to ensure your tag is engraved with the correct details on it. If we have made a mistake on your tag, or we have sent you the wrong tag, eZeClip or collar, please complete the form below and we will gladly replace free of charge. In the event of a claim under our guarantee we may request that the faulty item be returned to us or a photograph provided. If there is a problem or if we have any questions we will be in contact with you via email. We apologise for any inconvenience caused.